2020-2022
Senior Software Engineer - IFS
I conducted investigations using functional flow test plans to resolve customer-reported issues and
followed Standard Operating Procedures (SOP) for triaging and scheduling customer tickets. I
investigated configuration and report-related problems, provided emergency support, and mentored new
team members on technical investigation processes. I collaborated with multiple teams and customers
globally, handled customer calls, and provided emergency support for escalated issues. Additionally, I
performed onboarding and training for new members, monitored customer environments, and performed health
checks, with experience using the ServiceNow ticketing system for incidents and requests.